How to Change a Resident’s Status in Team Hub

Overview

Staff members can update a resident’s status directly within the Team Hub Resident Directory.

Resident statuses help your community maintain accurate occupancy records and ensure residents appear correctly across K4Community applications and reporting tools.

Examples of status changes may include:

• Active
• On Leave
• Hospitalized
• Moved Out
• Deceased
• Temporary Hold

Before You Begin

Before updating a resident’s status, confirm:

• You have Team Hub staff permissions
• The resident profile already exists in the Resident Directory
• You understand your community’s internal policies regarding status updates

Steps to Change a Resident’s Status

Step 1 — Open Team Hub

Log into Team Hub using your staff credentials.

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Step 2 — Navigate to the Resident Directory

From the left navigation menu:

1. Select Residents
2. Search for the resident by:
   • Name
   • Apartment number
   • Resident ID

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Step 3 — Open the Resident Profile

Select the resident profile from the directory list.

The resident details panel will open on the right side of the screen.

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Step 4 — Edit Resident Information

Scroll to the bottom of the profile and select:

“Edit Profile”

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Step 5 — Update the Resident Status

Locate the field labeled:

“Resident Status”

Choose the appropriate status from the dropdown menu.

Examples may include:

• Active
• Hospitalized
• On Leave
• Moved Out

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Step 6 — Save Changes

Select:

“Save”

The resident profile and associated systems will update automatically.

Important Notes

• Status updates may impact:
  • Resident visibility
  • Community reporting
  • Resident Check-In workflows
  • Family notifications
  • Billing integrations
• If you are unsure which status to select, contact your community administrator before making changes.