What to Do When an Employee Reports Chest Pain — Workplace Safety Checklist

Overview

If an employee reports chest pain, follow this incident response workflow. These steps help ensure the person receives timely support while professional medical assistance is contacted.

This article includes:

• ✔ Primary tasks

• ✔ Subtasks

• ✔ A step-by-step checklist

• ✔ Actions different departments may need to take

Use this during a demo to showcase ticket tasks, subtasks, and checklists in Zendesk.

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🟦 Task 1 — Ensure Immediate Safety

Subtasks:

• Stay with the person until help arrives

• Move them away from unsafe areas (stairs, machinery, high traffic areas)

• Encourage them to sit down and remain calm

• Notify a designated workplace safety lead or first responder

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🟦 Task 2 — Contact Emergency Services (If Required)

Subtasks:

• Ask the person if they want emergency medical assistance

• If symptoms appear severe or worsen, call local emergency services

• Provide clear information:

  • Location inside the facility

  • Person’s name (if known)

  • What symptoms they reported (e.g., chest tightness, discomfort)

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🟦 Task 3 — Notify Internal Teams

(Useful to demonstrate routing and multi-team workflows)

Subtasks:

• Notify HR

• Notify the onsite safety officer

• Create an incident log entry

• Alert security or front desk to guide emergency responders

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🟦 Task 4 — Document the Incident (Checklist)

This section works well to demonstrate Zendesk ticket checklists.

Checklist:

• Person’s name and contact information

• Time the issue was reported

• Description of symptoms as reported

• Actions taken by staff

• Whether emergency services were contacted

• Names of witnesses or responders

• Follow-up actions required

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🟦 Task 5 — Post-Incident Follow-Up

Great for showing subtasks that trigger scheduled reminders or follow-up workflows.

Subtasks:

• HR follow-up within 24 hours

• Manager notified and aligned on next steps

• Provide wellness resources and return-to-work guidance

• Review incident for process improvement